Privacy Policy

1st August 2024

Cow Face Coaching Limited  are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cofacecoaching.com ("Website") and when you participate in our virtual coaching sessions. Please read this Privacy Policy carefully. By using our Website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information from and about users of our Website and clients who use our coaching services, including:

- Personal Information: When you register on our Website, sign up for coaching sessions, or contact us, we may collect personal information such as your name, email address, phone number, date of birth, and any other information you voluntarily provide.

- Session Information: We may collect information related to your coaching sessions, including session dates, times, and content discussed. All coaching sessions are conducted virtually via secure platforms.

- Payment Information: If you purchase coaching sessions or other services from us, we collect payment information, including credit card details and billing addresses, which are processed securely.

- Technical Data: We may collect information about the device you use to access our Website, including IP address, browser type, operating system, and usage data, to improve our services and ensure the security of your information.

2. How We Use Your Information

We use the information we collect to:

- Provide and Manage Services: To schedule, conduct, and follow up on coaching sessions and other services you have requested.
- Communication: To send you updates, newsletters, or information related to your sessions, as well as respond to your inquiries.
- Personalisation: To tailor our services to your needs and preferences, enhancing your coaching experience.
- Security: To monitor and protect the security of our Website and services, ensuring your information is safe.
- Compliance: To comply with legal obligations, regulations, and industry standards.

3. Disclosure of Your Information.

We will not share, sell, or disclose your personal information to third parties, except as follows:

- We may share your information with third-party service providers who perform services on our behalf, such as payment processors, IT support, and secure virtual session platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

- We may disclose your information if required by law, in response to legal processes, or to protect the rights, property, or safety of our business, clients, or others.

-  In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner under the same terms of this Privacy Policy.

4. Security of Your Information

We take the security of your personal information seriously and use industry-standard measures to protect it. All virtual coaching sessions are conducted on secure, encrypted platforms. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal information:

- You have the right to request a copy of the personal information we hold about you.
- You can request correction of any inaccurate or incomplete information.
- You have the right to request that we delete your personal information under certain circumstances.
- You may request that we limit the processing of your personal information.
- You can request to receive your personal information in a structured, commonly used, and machine-readable format.
- You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at info@cowfacecoaching.co.uk. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience, analyse website performance, and improve our services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our Website.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

As we operate virtually, your information may be transferred to and stored on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information is adequately protected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our Website and services following any changes indicates your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: info@cowfacecoaching.co.uk

Cow Face Coaching Limited

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

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Cow Face Coaching Limited  is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. Thank you for trusting us with your coaching journey.